Terms of Service

By accessing or using our website, creating an account, or placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our site.

To place an order or access certain features, you may need to create an account. You're responsible for keeping your login credentials confidential and for all activity that happens under your account. Let us know right away if you suspect unauthorized use.

We do our best to ensure product descriptions, images, and prices are accurate. Colors may vary slightly depending on your screen, and we reserve the right to correct any pricing or listing errors, even after an order has been placed — we'll always contact you first if this affects your order.

All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.

Placing an order is an offer to purchase, which we may accept or decline (for example, if an item is out of stock or there's a pricing error). We currently accept cash on delivery — payment is collected when your order arrives. We reserve the right to cancel orders we reasonably suspect to be fraudulent or abusive.

Delivery timeframes shown at checkout are estimates, not guarantees. Delays can happen due to courier issues, weather, or circumstances outside our control. Please make sure your delivery address and phone number are accurate — we're not responsible for failed deliveries caused by incorrect details.

If something isn't right with your order, contact us as soon as possible after delivery. For hygiene reasons, certain categories — including opened cosmetics and intimates — may not be eligible for return or exchange unless the item arrived damaged, defective, or incorrect. We'll always work with you to make it right.

All content on this site — including product photography, text, logos, and design — belongs to GLOWN or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use it commercially without our written permission.

You agree not to:

• Use the site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems or another user's account.
• Post reviews or content that is false, defamatory, or misleading.
• Interfere with the proper functioning of the site.

To the fullest extent permitted by law, GLOWN is not liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it. Our total liability for any claim is limited to the amount you paid for the relevant order.

These Terms are governed by the laws of Pakistan, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts of Pakistan.

We may update these Terms from time to time. Changes take effect once posted on this page, with the "last updated" date revised accordingly. Continuing to use the site after changes are posted means you accept the updated Terms.

Questions about these Terms? Reach out to us at [email protected].